Library User Survey Frequently Asked Questions

The University of North Carolina at Chapel Hill will be conducting random monthly surveys of UNC Library users during 2010. The surveys will take place in some campus libraries and also online when users connect to library resources. This page answers some frequently asked questions about the survey.

What is the survey for?
The University would like to better understand how the Library is being used to support the University's mission objectives of instruction/education, research, and public service. This information will assist in resource allocation. The data will also be shared with the Library as part of its efforts to assess user needs.

Who is sponsoring this survey?
The survey is being conducted through the Office of the Vice Chancellor for Research and Economic Development. That office will collect, compile, and analyze the data, and will also provide data to the Library.

When and where will the survey take place?
The survey will take place each month during 2010 in Davis Library, Wilson Library, and the Health Sciences Library for one randomly selected two-hour period, and in the campus science libraries for two randomly selected two-hour periods. Everyone who enters the library during those times will be given a survey form and asked to complete it before leaving.

An online version of the survey concerning use of library electronic resources will take place each month during 2010 for randomly selected periods of two hours. Everyone who connects to the library catalog, licensed resources, and certain other services during a survey period will be asked to complete the survey.

How long will the survey take to complete?
We estimate that the print survey will require only two to three minutes and the online survey will require less than a minute.

Will I be required to provide personal information?
The survey requests general information about your status at UNC (e.g., student, faculty member, staff member, visitor) and your departmental affiliation. The survey does not request any personally identifying information.

Can I opt out of the survey?
While the in-house surveys are voluntary, you will not be able to bypass the online survey if you wish to access library electronic resources during the survey period. You will only need to answer the questions once per online session, not per resource. The online survey consists of only four questions (four clicks of radio buttons). Both the in-person and online surveys will be most informative if everyone who is asked to participate does so.

How can I get more information?
For information about the survey, please contact Kevin Maynor in the Office of the Vice Chancellor for Research and Economic Development.

Other Stories